Frequently Asked Questions

Yes — rates are refreshed regularly throughout the day. Check the timestamp on any city page.

Yes — small differences happen due to local demand, supply, and market spreads.

Use the shop registration flow and wait for admin approval. Verified shops can then list products with PKR pricing.

No — pending/rejected products are hidden. Only approved products with clear PKR prices, images, and specs are shown.

All prices are in PKR (Pakistani Rupee) — displayed as Rs. / PKR everywhere including product cards, product pages, and checkout. No USD charging. See Pricing for API plans (PKR 4,999+). International customers are charged in PKR.

The integrated gateway collects payments in PKR for (1) API subscription plans (monthly/yearly — digital delivery, API key issued instantly) and (2) jewelry orders where checkout is enabled. At checkout you see item, PKR total, and merchant name (Sarafa.pk) before paying on the secure gateway page.

You get an instant confirmation page with transaction/reference ID plus an email receipt. API: key appears immediately in Developer Dashboard → API Access. Jewelry: the seller receives your order and contacts you; tracking/delivery details follow per the Delivery Policy.

Browse / Select (homepage, /jewelry, /products — all PKR priced) → Proceed to Checkout (review PKR total) → Make Payment on gateway (PKR) → Receive Confirmation & Delivery (instant for APIs). Demonstrate it at /how-it-works and /pricing.

API: 7-day refund if no successful API calls were made. Jewelry: 3-day return window if item materially differs (see Refund Policy). All refunds are issued in PKR to the original payment method within 7–10 business days.

Every page footer shows: Email zubyrbutt@gmail.com, Phone +92 347 1468300, and Business Address H.No 590, Bismillah Chowk, Dhok Kala Khan, Rawalpindi, Punjab, Pakistan. The same address is on the Contact page and matches our gateway documents.