Sarafa.pk offers digital API subscriptions and a jewelry marketplace. This policy explains when refunds apply, in PKR, via the same payment method.
1. API Subscriptions (Digital Service)
- All API plans are prepaid and billed in PKR (monthly/yearly) as shown on Pricing.
- 7-day refund window: If no successful API calls were made with the issued key, you may request a full refund within 7 days of purchase. Contact zubyrbutt@gmail.com with transaction ID.
- After first successful API usage or after 7 days, the subscription is considered delivered and is non-refundable for that billing period. You may cancel to stop future renewals — remaining days are not pro-rated.
- Duplicate charges or gateway errors are refunded in full upon verification.
- Refunds are issued to the original payment method within 7–10 business days in PKR.
2. Jewelry Orders (Physical Goods)
- Each product lists price in PKR with images, weight, purity, and shop details. The shop is the seller of record; Sarafa.pk facilitates the order/lead.
- If checkout is enabled and you pay via gateway (PKR), the order is confirmed with a reference ID and seller contact.
- Because jewelry is often made to specification, returns are not accepted for custom/bespoke pieces unless defective.
- For ready-stock items, you may request return/replacement within 3 days of delivery if the item materially differs from the listing (wrong weight/purity, damage). Provide photos to zubyrbutt@gmail.com.
- Approved refunds are processed in PKR to the original payment instrument within 7–10 business days after the seller confirms receipt.
3. How to Request a Refund
- Email zubyrbutt@gmail.com with subject “Refund Request — [Transaction ID]”.
- Include: transaction/reference ID, plan or product, date, amount in PKR, and reason.
- We review within 2 business days and respond with a decision and timeline.
- If approved, the gateway will reverse the PKR amount to the source instrument.
4. Chargebacks & Support
Contact us before filing a chargeback — we resolve most cases within 48 hours. Support: +92 347 1468300 · zubyrbutt@gmail.com · Business address: H.No 590, Bismillah Chowk, Dhok Kala Khan, Rawalpindi, Punjab, Pakistan.
All prices on Sarafa.pk are displayed and charged in
PKR only. International customers are charged in PKR; banks may show a converted equivalent. For questions, visit
How it Works or
Contact Us.
